Troubleshooting ACE OS End of Life

Modified on Tue, 20 Jan at 2:04 PM


TABLE OF CONTENTS

Selecting the Device OS Version Source

By default, ManagementStudio uses the SCCM connector to populate the OperatingSystem and BuildVersion fields, as this source has historically provided the most reliable data. However, you may configure other connectors as sources, or combine multiple sources to ensure data completeness.



Combining Sources

When combining sources for OS Name and Version, you must include the NoBlanks argument in the Args column. Without this option, the last connector to run will overwrite existing data, resulting in only its OS Name and Version populating the device record.



Configuring the Source for OS Name and Version

To configure a connector to import OS Name and Version fields:

  1. Open the connector configuration screen.
  2. Locate the Device Updates Options grid.
  3. Add or edit a row for the required OS fields, referencing the tables below for correct keywords and arguments.
  4. Ensure the NoBlanks option is set in the Args column for fields to be combined across multiple sources.



Field Mapping Reference



SCCM

TargetMS FieldSource FieldArgs
Detail FieldOperatingSystem[OperatingSystem]NoBlanks
Detail FieldBuildVersion[OSVersion]NoBlanks



Intune

TargetMS FieldSource FieldArgs
Detail FieldOperatingSystem[operatingSystem]NoBlanks
Detail FieldBuildVersion[osVersion]NoBlanks



TargetMS FieldSource FieldArgs
Detail FieldOperatingSystem[operatingSystem]NoBlanks
Detail FieldBuildVersion[operatingSystemVersion]NoBlanks



Azure AD

TargetMS FieldSource FieldArgs
Detail FieldOperatingSystem[operatingSystem]NoBlanks
Detail FieldBuildVersion[operatingSystemVersion]NoBlanks



Example

To collect both OperatingSystem and BuildVersion data from SCCM and Intune:

  • In each connector’s configuration, add both fields as shown above.
  • Include NoBlanks in the Args column for each field.
  • ManagementStudio will populate fields from the first connector with data, and will only use data from subsequent connectors if the field is still blank.

Note: Always use the correct source field syntax and keyword for the connector you are configuring. Refer to this guide when setting up or troubleshooting connector configurations for OS Name and Version data.



Further Support

For additional assistance, visit the ManagementStudio Service Desk to search the knowledge base or submit a support ticket.

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