TABLE OF CONTENTS

• Troubleshooting Accessing the Client Admin Portal
  • Steps to Access the Admin Portal
• Further Support

Troubleshooting Accessing the Client Admin Portal

Steps to Access the Admin Portal

• Log on to the CRM project.
• Search for the Customer.
• Select the Customer from the grid.
• Navigate to the Discovery → Auth Manager tab.
• Click on Retrieve Password.
• Click Create Admin Token.
• Enter a reason for generating the token.
• Copy the generated Portal authentication token.
• Open a web browser on the Customer client.
• Enter the ManagementStudio URL:

• http://ServerName:90/0/admin
  

• Enter the ManagementStudio username and password retrieved earlier.
• Click Login.

• Enter the token generated earlier.

• Click Auth Token.
• You should now be presented with the Admin portal.

Further Support

For additional assistance, visit the ManagementStudio Service Desk to search the knowledge base or submit a support ticket.