TABLE OF CONTENTS

• Overview
• Accessing the Defects Tab
• Defects Tab Layout
  • Toolbar
  • Grid Configuration
• Creating a New Defect
• Keyboard Shortcuts
• Further Support

Overview

A defect is an error in coding or logic that causes a module to malfunction or produce incorrect or unexpected results. The Defects tab in ManagementStudio allows administrators to log and track such issues within various modules, including Applications, Devices, Deployment Units, and User Migrations, Bespoke & Mailboxes. While this guide uses the Applications module as an example, the workflow is consistent across all supported modules.

Accessing the Defects Tab

To access the Defects tab for a module:

1. Select the required module from the left-hand navigation panel (e.g., User Migrations).
2. Double-click an item in the main grid to open its details panel.
3. Click the Defects tab in the details panel.

Defects Tab Layout

The Defects tab is divided into two main sections:

Toolbar

The toolbar provides the following functions:

• Add New Defect – Create a new defect entry for the module.
• Reload – Refresh the defect grid.
• Search Grid – Search records within the grid.
• Clear – Clear the search input.
• Toggle column group bar – Show or hide column groupings.
• Select All – Select all items in the grid.
• Select None – Deselect all items.
• Invert – Invert current selection.
• Copy to Clipboard – Copy selected grid content.
• Export to Excel – Export to Excel file.
• Export to CSV – Export to CSV format.
• Pivot to Table – View as table.
• Pivot to Chart – View as chart.
• Reset Grid Layout – Column Visibility, Order & Sort

Grid Configuration

The grid columns include (column availability may vary by configuration):

• Severity – Severity level of the defect.
• Short Description – Brief summary of the defect.
• Business Impact – Organisational impact.
• Resolution - Resolution message of the defect (if applicable)
• Process – Process state (e.g., open, pending, closed).
• Sub Process – Related sub-process.
• Primary Contact Email – Primary Contact Email of defect.
• Module – Module in which the defect was identified (if applicable).
• Parent and Parent Id – Parent object (if applicable).
• Description – Detailed explanation of the defect.
• Readiness – Current status of the defect.
• Priority – Priority level.
• Root Cause – Root cause of defect.
• Assigned To – Contact assigned to investigate the defect.
• Next Action Due – Due date for next steps.
• Created By – User who created the defect record.
• Archived – Indicates if the defect is archived.
• Locked – Indicates if the defect is locked.

Note: Grid field configurations, including Severity, Priority, Status, and Root Cause, can be customised in the administration section to align with organisational requirements.

Creating a New Defect

The steps to add a new defect entry are consistent across all modules:

1. Click the Add New Defect button in the Toolbar.
2. Complete the following fields:
   • Short Description
   • Business Impact
   • Process (default value is auto-selected)
   • Sub Process (default value is auto-selected)
3. Click New to submit the defect.

All defects logged for the object will be listed in the grid. To view details of a specific defect, click the View Details icon for that row.

Keyboard Shortcuts

Toolbar functions can also be accessed using the following keyboard shortcuts:

• New Defect: Ctrl + N
• Reload: Ctrl + R

Further Support

For additional assistance, visit the ManagementStudio Service Desk to search the knowledge base or submit a support ticket.