TABLE OF CONTENTS

• Introduction
• Accessing the Defects Tab
• Defects Tab Layout
• Creating a new Defect
  • Keyboard Shortcuts
• Further Support

Introduction

A defect is an error in coding or logic that causes a program to malfunction or to produce incorrect/unexpected results. The Defects tab provides the ability to log issues against a module within ManagementStudio. This functionality is available within all modules – Applications, Devices, Deployment Units, User Migration, Bespoke & Mailboxes - and allows the administrator to record issues. The examples within this document refer to the Applications module, although the key concepts are common throughout all supported modules.

Accessing the Defects Tab

To view the Defects tab:

• Choose the relevant module from the left-hand pane (1), in this example, Applications, and double click an item from the main grid (2) to open the details panel

• Click the Defects tab (1)

Defects Tab Layout

 This tab is split into two sections. Details of each section are detailed below and this will be consistent within all modules.

• Toolbar (1) The toolbar provides additional functionality and views on the main tab grid. Each of the different tool functions is detailed below:
  • New Defect – Used to create a defect against a module
  • Reload – Used to reload the page
  • Search Grid – This function is used to search items on the grid
  • Clear – Used to clear items entered in the search box
  • Toggle column group bar on and off
  • Select All – Selects all items on the grid
  • Select None – Deselects items on the grid
  • Invert - This will invert the current selections in the grid.
  • Pivot to Table
  • Pivot to Chart
  • Copy to Clipboard - As the name suggests, this will copy the item to the clipboard
  • Export to Excel - As the name suggests, this will export to Excel
  • Export to CSV – As the name suggests, this will export to CSV
• Grid Config (2)
  • Severity - Severity of the defect
  • Short Description – A brief description of the defect
  • Business Impact – The impact of the defect on the organisation
  • Process – Process of the defect which could be open, pending or closed
  • Sub Process - Sub-process of the defect
  • Module – Specific module of the product where the defect was detected
  • Parent
  • Parent Id
  • Description – Detailed description of the defect. Describe as much as possible but without repeating anything or using complex words
  • Process Status – The status of the defect
  • Priority – Priority of the Defect
  • Next Action Due – The date when the next action is due
  • Created By – The name of the person who created the defect
  • Delegate 2 – The name of the person that is delegated to analyze/fix the defect
  • Archived - This denotes if the defect is either archived or un-archived
  • Locked - This denotes if the defect is either locked or unlocked

The grid configurations such as severity, priority, Status and root cause can be easily be customised within the admin section, so its possible to setup your defect tracking to suit your organisations need.

Creating a new Defect

The steps outlined for creating a defect is consistence within the other modules in ManagementStudio

Click the New Defect button in the Toolbar at the top of the screen
Fill in the Short Description and Business Impact Choose the Process and Sub Process that the defect will be assigned to. The default will already be selected Click New

• On the grid, you will have all defects recorded against the object. To view a detailed information of a defect, click on 'view details' (1) icon

Keyboard Shortcuts

The functionality provided by the Toolbar (above) is also available via keyboard shortcuts:

• New Defect: CTRL+N
• Reload: CTRL+R

Further Support

If you require further support, please visit ManagementStudio's Service Desk to search the knowledge base or create a new support ticket.